Comments

For all record types, you can request or enter additional information in the team conversation. You can also link items such as files, drawings, and other records to your comments.

The activity stream, which includes the team conversation, appears in the Information panel for collaborative record types and on the Comments tab for all record types. If the record has a locked workflow status, only the primary details and the resolution are displayed. The other comments are hidden, and new comments can't be added.