Clearing the browser cache

After a major update, such as a viewer upgrade, it's important to clear your browser cache before you use ProjectSight. This prevents potential errors as you use the application.

  1. While the browser is open, press Ctrl+Shift+Del.
  2. Select Cached images and files (Chrome / Edge) or Cache (Firefox).

    3. Clear cache dialog

    Clearing the browser cache in Chrome

  3. Select Delete data (Chrome) or Clear now (Edge / Firefox).
  1. At the top-right of the browser, select Settings button, and then select Settings > Privacy and Security.
  2. Select Delete browsing data to open the dialog.
  3. On the Basic tab:
    • From the Time range list, select All time.
    • Select the Cached images and files checkbox, and leave the other checkboxes cleared.
      • Clear cache dialog
  4. Select Delete data.
  1. At the top-right of the browser, select Settings button, and then select Settings > Privacy, search, and services.
  2. In the Delete browsing data section, select Choose what to clear.
  3. From the Time range list, select All time.
  4. Select the Cached images and files checkbox, and leave the other checkboxes cleared.
    5. Clear cache dialog
  5. Select Clear now.
  1. At the top-right of the browser, select Settings button, and then select Settings > Privacy & Security.
  2. In the History section, select Clear History.
  3. From the Time range to clear list, select Everything.
  4. Select the Cache checkbox, and leave the other checkboxes cleared.
    5. Clear cache dialog
  5. Select Clear Now.