Clearing the browser cache

After a major update, such as a viewer upgrade, it's important to clear your browser cache before you use ProjectSight. This prevents potential errors as you use the application.

  1. While the browser is open, press Ctrl+Shift+Del.
  2. Select Cached images and files (Chrome / Edge) or Cache (Firefox).

    3. Clear cache dialog

    Clearing the browser cache in Chrome

  3. Click Delete data (Chrome) or Clear now (Edge / Firefox).
  1. At the top-right of the browser, click Settings button, and then click Settings > Privacy and Security.
  2. Click Delete browsing data to open the dialog.
  3. On the Basic tab:
    • From the Time range list, select All time.
    • Select the Cached images and files checkbox, and leave the other checkboxes cleared.
      • Clear cache dialog
  4. Click Delete data.
  1. At the top-right of the browser, click Settings button, and then click Settings > Privacy, search, and services.
  2. In the Delete browsing data section, click Choose what to clear.
  3. From the Time range list, select All time.
  4. Select the Cached images and files checkbox, and leave the other checkboxes cleared.
    5. Clear cache dialog
  5. Click Clear now.
  1. At the top-right of the browser, click Settings button, and then click Settings > Privacy & Security.
  2. In the History section, click Clear History.
  3. From the Time range to clear list, select Everything.
  4. Select the Cache checkbox, and leave the other checkboxes cleared.
    5. Clear cache dialog
  5. Click Clear Now.